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Service and Support

Support, Maintenance and Training

Our goal is to provide exceptional world class support.

Electrom manufactured products come with a 2-year factory warranty and lifetime technical and application support. Software maintenance updates are free.

Technical Support

For any application, technical, repair, calibration, commercial or other questions with any motor testers and winding analyzers, please contact us by phone or use the contact form to ask a question.

Instrument Calibration

We provide calibration services from our factory, as well as from various calibration laboratories around the world. Calibrations can be done by local laboratories, and can also be performed by the user with Electrom’s assistance when practical.

When testers come to our factory for calibration, software updates and other services are included in the calibration fee.

Call us or use the contact form to arrange a calibration appointment.

Repair of Electrom and Other Motor Testers

We repair motor testers and winding analyzers that are over 25 years old, sometimes including brands not made by Electrom. If you have any problems with older testers we will do our best to help you resolve them. Contact us today by phone or send us a contact form for help.

Training

We offer free live online training as part of the purchase of an iTIG motor tester and winding analyzer. Subjects can include theory of motor tests, the operation and “buttonology” of our motor testers and analyzers, what constitutes a pass or fail test result, report options, test data tracking solutions, and more.

All training programs are tailored to your needs.  Mini training sessions or refresher courses after the purchase of a tester are included.  Electrom factory training, and training onsite at your location are usually available on relatively short notice. Contact us by phone or form for information.

Contact Form

Use the Comments field in the form to ask a question or let us know whether you need tech support, calibration, repair, or training. We’re also happy to hear from you by phone.

Click here to contact Electrom through our Contact Us form.

Electrom’s contact forms are hosted by Oracle NetSuite, the #1 Deployed Cloud ERP.

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